My Order

Track my order
How do I modify or cancel my order?

We ship orders as quickly as possible and there is a small window for us to cancel orders once they are placed. If you need to cancel an order please reach out to us on our contact page and we will do whatever we can to help you with your order.

Where is my order confirmation?

Confirmation emails sometimes end up in spam or junk email folders, so please check there first. If you still cannot find your email order, please contact us (make contact us an active link)
Lost or stolen merchandise

Helioshield is not liable for lost, stolen, damaged, or held packages once they have shipped. If your order has been lost, stolen, damaged, or held, we recommend filing a claim with the carrier directly. If you need further assistance, please contact customer care.